3.2 Self-Service App wizard mode

The Self-Service App wizard mode is designed to run on the user's own PC and to provide notifications. If the user has a task available – for example, the collection of a security device – the Self-Service App displays a Windows notification.

The user then clicks the notification, and the Self-Service App guides the user through the task.

You can set up the Self-Service App to be run manually by the user to check for updates, to run automatically at Windows logon, to run periodically as a scheduled task, and so on. The app does not monitor available tasks continuously – it checks for tasks only when it is run, and shuts down if there are no current tasks available.

A simple scenario would be:

1. The user logs on to their own PC.
2. The Self-Service App starts automatically.
3. The Self-Service App checks the MyID server for pending tasks for the user.

4. If there are any tasks outstanding – for example, the collection of a new smart card – the Self-Service App pops up a notification in the Windows system tray.

   Note: If the user is collecting a task that supports both contact and virtual smart cards (VSCs), the Self-Service App gives preference to the collection of a VSC over a contact card.

5. The user clicks the notification bubble and the Self-Service App window appears.

6. The Self-Service App guides the user through the task.

   If there are no tasks available, the Self-Service App shuts down without alerting the user. This ensures that the user is presented with information only when they need to make a decision.

3.2.1 Known issues with wizard mode

• IKB-269 – Self-Service App notifications not fully compatible with Windows 10 notification system

  When a notification is displayed in Windows 10, the operator is provided with the option to move the notification to the Action Center (effectively, to defer it).

  If this is selected, or the notification is not actioned and it automatically disappears, the Action Center button displays a badge indicating that it contains a notification. When this is clicked it will not launch Self-Service App.

  The situation may also occur when the Windows 10 feature called Focus Assist is used, which automatically defers notifications to the Action Center without displaying them as a 'toast'/'flyout':

  To work around this problem, If a notification has been deferred, the operator can right-click the Self-Service App icon in the system tray and select Check for Updates to get a new notification. This will not work if Focus Assist is switched on.

  To avoid this problem create a startup script to launch the Self-Service App that includes the /nopopup argument – this will cause the Self-Service App window to be displayed immediately if there are jobs available, bypassing the notifications entirely.